If you encounter any problems completing your purchase online, please Contact Carmen.

Thank you so much! We appreciate your business! Sending you lots of Love, Light and Healing!

🌿 We’re proud to reuse and recycle clean packaging materials whenever possible—because caring for the Earth matters, too.

📋STORE POLICIES

📦 PRODUCT RETURNS & CANCELLATIONS

NO REFUNDS, RETURNS, OR CANCELLATIONS ONCE YOUR ORDER HAS SHIPPED, except as specifically described in my Returned & Undeliverable Packages policy below.

If your order has not yet shipped and I have not begun creating a custom-made or personalized item, you may request a cancellation. A partial refund of the purchase price, minus any non-refundable payment processing fees, will be issued where permitted.

Products that are already in stock usually ship within 1–5 business days after ordering. Please check individual product descriptions in my SHOP for estimated processing and shipping times.

All products sold on this website are handcrafted or assembled by Carmen and Harold. If an item is not ready to ship, I'll email you with an estimated shipping time frame.

Thank you for your patience and understanding!

🛠️ CUSTOM-MADE & PERSONALIZED PRODUCTS

All custom-made and personalized products are created especially for you.

NO REFUNDS OR CANCELLATIONS once I have started working on an item being made specifically for you.

If you request a cancellation before I begin creating your item, I will refund the purchase price, minus any non-refundable payment processing fees, where permitted.

Thank you for understanding that time, care, and materials go into creating each personalized item.

💜 ENERGY HEALING, BIOFEEDBACK & INTUITIVE READING SESSIONS

ALL ENERGY HEALING, BIOFEEDBACK, AND INTUITIVE READING SESSIONS ARE NON-REFUNDABLE.

Because I reserve time specifically for each client, I do not offer refunds for these services.

RESCHEDULING: Rescheduling may be possible with sufficient advance notice, at my discretion and subject to my availability. Rescheduling is not guaranteed.

Thank you for your understanding and cooperation!

BEFORE YOUR SESSION:

Release Form: Energy Healing and Biofeedback Sessions require you to complete and submit a Release Form .
Appointment Request: Please complete the Appointment Request Form , and I'll contact you to schedule your session or reading.

🌿MY HEALING SANCTUARY -

CANCELLATION & REFUND POLICY🌿

Because My Healing Sanctuary is reserved especially for you and your selected dates are held exclusively for your retreat, the following cancellation policy applies:

30 days or more before your scheduled arrival:
Your retreat payment will be refunded, minus any transaction/credit card processing fees.

15–29 days before your scheduled arrival:
50% of your retreat payment will be refunded.

Less than 15 days before your scheduled arrival:
Retreat payments are non-refundable.

There are no refunds for no-shows, late arrivals, early departures, or unused nights or sessions.

Rescheduling

I understand that sometimes unexpected things happen. If you need to change your retreat dates, please contact me as soon as possible. Rescheduling may be considered depending on the circumstances and availability, but cannot be guaranteed.

If I Need to Cancel Your Retreat

In the unlikely event that I need to cancel your retreat and we are unable to find alternative dates that work for you, you will receive a full refund of your retreat payment.

Please understand that My Healing Garden is not responsible for other expenses related to your trip, including airfare, rental cars, hotels, or other travel expenses.

Weather, Wildfires & Other Unexpected Events

My Healing Sanctuary is located on a mountain in North Idaho, where severe weather, wildfire conditions, road conditions, or other circumstances beyond our control can occasionally—though rarely—affect travel or access to the property.

If circumstances beyond either of our control make your scheduled retreat unsafe or impossible, I will do my best to work with you to reschedule your retreat for another available date.

Travel insurance is recommended if you are traveling from a distance and have non-refundable travel expenses.

Before Purchasing Your Retreat

Please Contact Carmen to confirm that your desired retreat dates are available before purchasing your retreat.

By purchasing a My Healing Sanctuary retreat, you acknowledge and agree to the cancellation and refund policy above.

📦SHIPPING POLICIES

🌎 INTERNATIONAL ORDERS & SHIPPING

I'm happy to ship My Healing Garden products to customers around the world!

Free shipping is available only within the USA.

If you live outside the USA, or would like to purchase a gift for someone in another country, please complete my International Shipping Request Form.

I'll personally look up the available shipping options and email you the costs. Once you've selected your preferred shipping option and confirmed your order, I'll email you an invoice for the products and international shipping.

Full payment is required before your order ships.

I ship internationally using FedEx, UPS, and USPS Priority Mail International services.

📌 PLEASE NOTE: I am currently unable to ship to Germany because of its Packaging Act requirements.

🌍 INTERNATIONAL CUSTOMS & IMPORT REQUIREMENTS

Some countries require personal identification or tax numbers to clear international packages through Customs.

International customers are responsible for providing any required Customs information, paying applicable import duties, VAT, taxes, or Customs clearance fees, and responding promptly to Customs or shipping carrier notifications.

Import duties, taxes, and Customs fees are NOT included in the product price or international shipping charges paid to My Healing Garden.

Failure to provide required information or respond to Customs requests may result in shipping delays, additional charges, or packages being returned to the sender.

Please review and acknowledge my International Shipping, Customs, and Refund Policy when completing the International Shipping Request Form.

📦 SHIPPING ADDRESS VERIFICATION

Please make sure your shipping address is complete and correct.

If the shipping carrier cannot verify your address, I will contact you by email and/or text to request the correct information.

If I do not receive a response within 5 days, I may cancel your order and refund the purchase price, minus any non-refundable payment processing fees where permitted.

Orders will not be shipped until the shipping address has been verified.

📍 SHIPPING ADDRESS CONFIRMATION

Please carefully check the shipping address in your order confirmation and shipping emails to make sure it is correct.

If you notice a mistake, Contact Carmen immediately so I can try to correct it before your package ships.

Once your package has been handed over to USPS, UPS, FedEx, or another shipping carrier, I cannot make changes to the delivery address. Any address changes must be arranged directly with the shipping carrier, if that service is available.

📦 PACKAGE TRACKING & DELIVERY PROBLEMS

Once your package ships, I'll email you the tracking information.

Please monitor your package's tracking updates. If your package is delayed, lost, or has a delivery problem, contact your local postal service or shipping carrier.

IF YOUR PACKAGE SHOWS AS DELIVERED BUT YOU HAVEN'T RECEIVED IT: Contact the shipping carrier immediately. Ask them to investigate and verify exactly where your package was delivered.

FOR INTERNATIONAL CUSTOMERS: If your country's Customs authorities request additional shipping documents or a copy of the commercial invoice, please let me know. I'll be happy to provide the necessary paperwork.

If your package is delayed, lost, or not delivered, I'll do my best to help you contact the shipping carrier and file a claim when possible.

My Healing Garden's policy is that I do not provide refunds or replacements for packages lost or undelivered after shipment.

📦 RETURNED & UNDELIVERABLE PACKAGES

If your package cannot be delivered and the shipping carrier returns it to me, the following policies apply:

RETURNED PACKAGES: If your package is returned to me unopened and in its original condition, I will refund the purchase price of the products, minus the original shipping costs and non-refundable payment processing fees, where permitted.

SHIPPING YOUR PACKAGE AGAIN: If you contact me with a corrected or new shipping address before I receive your returned package, I'll be happy to arrange to ship it again once it arrives.

You will be responsible for paying the additional shipping costs before I resend your package.

PACKAGES THAT ARE NOT RETURNED: If your package is lost, held by Customs, abandoned, or never returned to me, my policy is that I do not provide a refund or replacement.

📌 IMPORTANT: Please make sure your shipping information is correct and respond promptly to any requests from Customs or the shipping carrier.

As an energy intuitive/sensitive/seer/psychic/healer, biofeedback and TRL specialist, Carmen can make the same guarantees that your doctor can make – that there are No Guarantees.

*Carmen is not a medical doctor. These products should not be used as a substitute for sound professional advice.

**These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease or health condition.

*** TRL Technology and Zappers of any kind are NOT APPROVED for use by any US Federal authority. Their use is to be considered experimental, and you are a de facto researcher.

**** By purchasing anything from Carmen, you agree to do your own research before using anything AND hold Carmen harmless against anything bad that might happen to anyone, anywhere, ever.