STORE POLICIES

NO INTERNATIONAL SHIPPING AUTOMATICALLY AVAILABLE AT THIS TIME and No International Shipping to Germany due to their Packaging Act Law.
Purchase price minus PayPal fees will be refunded to you if your order has a non-U.S. shipping address, and you don’t pay the shipping cost invoice, that will be emailed to you, within 4 working days.
**If you’re willing to pay the International Shipping Fees, click here and FILL OUT the ‘Interested in International Shipping Form’ BEFORE YOU ORDER. (Shipping fees are about $40+USD… Canada starts around $30USD)
NO REFUNDS OR RETURNS once your package is shipped!!!
Partial Refund (purchase price MINUS PayPal Fees) will be refunded if your order has not shipped (Orders of products already on-hand usually ship in 24-72 hours of ordering - not including weekends.)
All the products sold on this website are made by Carmen and Harold. If we don’t have something ready to ship, your Order Confirmation will let you know the ETA. Thank you for your patience.
NO REFUNDS OR CANCELLATIONS ONCE CARMEN HAS STARTED WORKING ON AN ITEM SHE’S MAKING ESPECIALLY FOR YOU.
Partial Refund (purchase price MINUS PayPal Fees) will be refunded prior to that.
In order for Carmen to serve all her Clients and Customers, she has implemented a no-reschedule and no-refund policy on all Energy Healing Sessions and Intuitive Readings. Thank you for your cooperation!
Energy Healing and Biofeedback Sessions require you to SUBMIT A RELEASE FORM HERE.
Fill out the Appointment Request Form HERE and Carmen will contact you to schedule your session/reading.
You will be REFUNDED for the purchase price MINUS PayPal fees if you don’t reply to the emails Carmen sends to confirm/verify/fix your address within 5 days IF the Post Office CAN’T find/confirm/verify your address.
Once your package is with the Post Office/USPS/FedEx/UPS/etc., Carmen is not responsible for what happens. It is your responsibility to track your package. You should be notified by email when your package has been delivered. GO TO YOUR Post Office/ UPS/FedEx for ANY DELIVERY ISSUES (haven’t received it by expected delivery date, lost in mail, where was it delivered, etc.). (Your Confirmation email included shipping company used and tracking number.) HAVE THEM MAP where it was delivered if you receive an email saying your package was delivered but you don’t have it. Carmen will help you if you need to file a claim with the shipping company.
If a package could not be delivered and the shipping company returns it to me unopened, I will refund you the purchase price of the items MINUS the PayPal fees already collected. Shipping/postage price will not be refunded unless I receive a refund from the shipping company involved.

As an energy intuitive/sensitive/psychic/healer, biofeedback and TRL specialist, Carmen can make the same guarantees that your doctor can make – that there are No Guarantees.

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*Carmen is not a medical doctor. These products should not be used as a substitute for sound professional advice.

**These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease or health condition. TRL Technology and Zappers of any kind are NOT APPROVED for use by any US Federal authority. Their use is to be considered experimental, and you are a de facto researcher.

*** By purchasing anything from Carmen, you agree to do your own research before using anything and hold Carmen harmless against anything bad that might happen to anyone, anywhere, ever.

STORE POLICIES

if you encounter any problems while placing an order, please email or TEXT Carmen.

Thank you so much! … Sending you lots of Love, light, and healing